29 August 2012

L'Oreal Professionel Products

L’Oreal Professionnel Expert Serie
Force Vector Glycocell
Reinforcing Anti-Breakage Shampoo for Fragile, Brittle Hair 500ml

L’Oreal Professionnel Expert Serie
Force Vector Glycocell
Reinforcing Anti-Breakage Thermo-Active Treatment for Fragile, Brittle Hair 150ml

L’Oreal Professionnel Play Ball Working Gum 100ml
( It has a price sticker stating 2 For $10.
I peeled out the sticker from the top cover and pasted it below, so it became crumpled like this. )

I'm wondering why there are only 3 products in the bag. My friend won this giveaway too and she said she got at least 5 products.
Do these 3 products really add up to $100 ???
I won a $100 worth of L'Oreal Professionel products from The Closet Lover Facebook - L'Oreal Professionel Giveaway.

Thanks to Alyssa for informing me of my win. 
I private message The Closet Lover via facebook on 7 July and got a reply -
Our office is located at 26 Sin Ming Lane, Midview City. Exact unit number will be given once we fixed an appointment with you. We're open weekdays between 12-8PM.

I waited until 31 July and still hear nothing from them, so I wrote to them. This time they said to collect - Before 6PM. Pls let us know the day and time 1-2 days in advance so that we can make the necessary arrangement.
I asked for the unit number and telephone number twice, but they refused to give. Isn't it more convenient that I call them to inform them of when I'm going down to collect it, rather than we email here and there, when they take a really long time to reply.
Since they don't respond fast to emails and facebook messages, they should give me their phone number. But they're so secretive about it.
They kept insisting that I've to pay them $6 for mailing me the prize. Since I don't know what's inside the bag, I don't want to waste the $6.

I wanted to collect it yesterday afternoon. Without their phone number, I can only email them. I waited the whole afternoon, but of no reply.

My brother was free to collect it today morning, but I got a reply saying that they'll only be in after 12pm, so he got to rush there in between his work to collect it.

With their weird attitude, I can't help but feel that there's something fishy about them. This is the first time that I met giveaway organiser's being so secretive about their address and telephone number.

I'm really upset with their ignorant and inconsiderate attitude that caused great inconvenience to us.

But then, I'm still very excited about the L'Oreal products.



Hi babe!

Your giveaway is sponsored by L'Oreal Professionel and they had told us that the bag was worth up to $100! With regards to your comments on us not providing you with our contact no. and office address, please kindly understand that our contact no. is for our own personal use! For the office address, we only provide our customers with the full address when the self-collection details have been confirmed! :)

For replies to emails, we usually reply within 24 hours! But when we have a higher influx of emails, we seek your kind understanding that email replies will be between 24 to 48hrs!

With regards to the $6 which we had quoted you for the mailing, it was because you had asked for courier service to deliver your items should it not be self-collected, and the price for the courier delivery is $6!

With regards to your comments on us being fishy, we have a clear conscience on our giveaways that we promote as definitely do not have any intention to cheat our customers of their sincerity!

Thank you for your support nonetheless! Have a lovely week!

- The Closet Lover

Bebe Lee said...

The Closet Lover
What I've written is solely based my thoughts.
Not me, you're the one who kept insisting on the prize being delivered by courier service or self collect. I rather have it to be delivered by Singpost, which you refused.
All other giveaway organizers, they'll provide their phone number and once we called, they’ll arrange for someone to stay in the office waiting for us. You’re the only special one who has the empress-like attitude that causes us inconvenient.
Sorry to say this, but from your emails, I truly feel that you’re very insincere and makes people feel uncomfortable.
When my brother went to collect it, your staff didn’t even know why he’s there for.

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