Lazada LazCash: When a “Refund” Is Already Expired

A Serious Problem with the LazCash System

I recently encountered an issue with the LazCash system on Lazada that raises serious concerns about how fairly it treats users.

At first glance, LazCash appears to be a reward for loyal customers. Lazada encourages users to open the app daily, play games, collect rewards, and stay engaged with the platform. Many users spend time every day accumulating small amounts of LazCash through these activities.

However, my recent experience revealed a major flaw in how the system works.

The Expired Refund Problem

Here is what happened.

I placed an order using LazCash. Later, the order was cancelled. Naturally, the LazCash was refunded.

But when the refund arrived, the LazCash had already expired.

The reason is simple but problematic. LazCash refunds retain the original expiry date. If the order cancellation takes time to process, the refunded LazCash may already be past its expiry by the time it returns to the user's account.

This raises an obvious question:

What is the purpose of refunding LazCash if it is already expired and cannot be used?

The Customer Has No Control

The most frustrating part is that the user has no control over this situation.

When an order is cancelled, the LazCash used in that order becomes locked in the transaction while the cancellation is being processed. During this period, the LazCash cannot be used for other purchases.

Even if the customer makes new purchases during this time, the LazCash cannot be applied because it remains locked in the previous order that is still going through the cancellation process.

If the cancellation takes several days to complete, the expiry date may pass while the LazCash is still tied to the cancelled order.

By the time the refund is processed, the LazCash may already be unusable.

In effect, the system allows LazCash to expire while the customer is waiting for the cancellation process to finish.

Poor Transparency in the LazCash System

Several design choices make this problem worse.

First, the expiry information is not clearly displayed. LazCash expiry is based on date and time, but the app only shows the date. Users have no way of knowing the exact expiry time.

Second, there are no clear notifications or reminders warning users that LazCash is about to expire.

Third, the LazCash history becomes difficult to track because rewards come from multiple games, promotions, and refunds. Monitoring these different expiry dates becomes unnecessarily complicated.

For a system that encourages users to collect small rewards daily, this lack of transparency is frustrating.

Lazada Already Uses a Better System

Interestingly, Lazada already has a clearer approach for LazCoins.

LazCoins expire at the end of the month at 23:59 , making the deadline simple and predictable for all users.

If LazCash followed a similar model, users would not need to track multiple expiry timestamps, and situations like expired refunds would be far less likely.

The solution already exists within the platform. It simply has not been applied to LazCash.

Customer Service That Cannot Resolve the Issue

When I contacted Lazada customer service, the experience was disappointing.

The responses were repetitive and appeared scripted. Agents repeatedly explained that LazCash has a one-year validity period, which completely misses the real issue.

The problem is not the one-year validity.

The real issue is that LazCash can be refunded after it has already expired due to cancellation delays.

Unfortunately, the replies felt like copy-and-paste responses rather than a genuine attempt to understand the problem.

Why This Matters

Many users spend time every day engaging with Lazada’s in-app games to earn small LazCash rewards. The platform actively encourages this behaviour because it increases user engagement.

But when those rewards can disappear due to system design, it undermines user trust.

Rewards should feel like a benefit for customers, not something that disappears because of technical rules outside the user’s control.

Possible Improvements

There are several straightforward improvements that could make the LazCash system much fairer:

• Extend the expiry date when LazCash is refunded after an order cancellation.

• Display the exact expiry time in the app instead of only the date.

• Send notifications when LazCash is about to expire.

• Simplify the system so LazCash expires at the end of the month at 23:59, similar to LazCoins.

In addition, because LazCash currently provides no expiry notifications, many users may lose their rewards without any warning. When the platform does not notify users about upcoming expiries, it becomes unreasonable to expect users to manually track every reward.

For this reason, Lazada should also restore or compensate LazCash that expired under these circumstances.

Final Thoughts

The LazCash system is intended to reward loyal customers.

However, when refunds can arrive already expired, the system creates an unfair outcome for users.

I hope Lazada management will seriously review this issue and consider improvements that better respect the time and loyalty of their customers.

My Experience at Brickworks Dental — A Same-Day Filling Failure

I visited Brickworks Dental on 25 February 2025 at 12:49pm for a small filling on a chipped tooth. The consultation and procedure took about 15 minutes. It was presented as a routine treatment.

By 5:10pm — less than five hours later, without having eaten anything — the filling completely fell out after I drank water.

Water.

It likely dislodged entirely and may have been swallowed. From that moment on, I experienced sharp, shooting pain in the exposed tooth every time I drink.

A basic dental filling that cannot even withstand a few hours — without chewing or pressure — is deeply alarming.

A filling failing within hours raises obvious questions:

• Was the bonding properly done?

• Was the tooth adequately prepared?

• Was moisture control sufficient?

• Was the material cured correctly?

While complications can occur in dentistry, a same-day total failure is not what most patients would reasonably expect from a basic filling procedure.

I called the clinic immediately. They were already closed.

The next morning, I requested that the head dentist, Dr Chua Ru Hong, redo the filling without charge, since it had failed on the very same day.

I was told:

• If Dr Chua handled it, I would have to pay again.

• I had to return to the original treating dentist instead.

Pay again — for a filling that did not even last half a day.

I also requested that the clinic inform Dr Wu Liting about my case. The receptionist refused. I was then told Dr Wu is only available on Wednesdays, meaning I would have to wait until 4 March 2026 while continuing to suffer sharp pain every time I drink water.

So my options were:

• Remain in pain and wait nearly a week, or

• Pay again to fix something that had just failed.

That is extremely difficult to accept.

While no medical procedure comes with an absolute guarantee, it is entirely reasonable to expect a routine filling to last longer than a few hours. It is also reasonable to expect prompt and fair handling when something fails almost immediately.

Instead, I was left feeling dismissed and unsupported while dealing with ongoing pain.

This experience was both physically painful and deeply frustrating. Based on what happened, I cannot recommend this clinic. Readers can draw their own conclusions.

A Frightening Encounter Near Hong Lim Park

On 22 February 2026 at around 7:53pm, my husband and I experienced a deeply disturbing encounter while walking towards Chinatown Point. We were passing the stretch of road along Hong Lim Park, and the area was extremely dark, with very little lighting. It felt unusually quiet. Inside the park, there were people drinking, which already made the atmosphere somewhat unsettling.

As we approached the area outside Clarke Quay MRT Station (Exit A), heading toward the bus stop, a man suddenly stepped directly into our path and deliberately blocked us. There was space on both sides, yet he positioned himself in a way that made it clear he did not intend to let us pass. It felt like an assertion of control — deliberate and confrontational.

His posture and attitude were aggressive. He pointed his finger directly into my husband’s face and shouted vulgarities — “Fuck your mother chow chee buy” in Hokkien. His tone was sharp and threatening, like someone accustomed to intimidating strangers.

When my husband attempted to walk past him without engaging, the man spat directly into his face. It was a blatant act of disrespect and provocation.

Although understandably angered, my husband chose not to retaliate. At that moment, the man dropped a plastic bag containing what appeared to be glass liquor bottles. The bottles shattered on the ground. Without warning, he struck my husband hard on the neck, causing immediate pain and difficulty breathing. He then picked up a shard of broken glass and held it in a threatening manner, as if prepared to escalate the attack further.

Sensing the danger, my husband firmly told me to move. We quickly walked toward a brighter area near the traffic lights, where there were more people around. Only after reaching the light and relative safety did we fully process what had just happened.

Later, I asked my husband why we did not call the police. He explained that the man appeared intoxicated and felt it might be difficult to pursue meaningful action, as drunkenness is sometimes used as an excuse for bad behaviour. He had been provoked and assaulted, yet chose restraint. He did not want to waste time escalating the matter further.

However, upon reflection, I realised that incidents like this should not simply be brushed aside. The encounter happened near the stairway of Clarke Quay MRT Station (Exit A), an area equipped with numerous surveillance cameras. It is very likely that the man’s actions — the deliberate obstruction, vulgar shouting, spitting, physical assault, and threatening gesture with broken glass — were captured on CCTV.

Public spaces, especially areas near MRT stations and bus stops, should be safe for everyone. Intoxication does not excuse intimidation or violence. Choosing not to retaliate was the safest immediate decision, but that does not make such behaviour acceptable.

For awareness, the man appeared to be between 50 to 60 years old, approximately 170cm tall, strongly built, and spoke Hokkien.

I would strongly advise others to avoid the darker stretch along Hong Lim Park at night, as it is poorly lit and can feel isolated. Personally, I will stick to the brighter side near Clarke Quay Central in future, where there is more lighting and more people around.

Sometimes we may simply be in the wrong place at the wrong time. Still, no one should have to endure aggression or fear while simply walking home. I share this not to spread fear, but to raise awareness. Please stay alert, trust your instincts, and prioritise your safety — especially in dimly lit areas.

If sharing this experience encourages greater vigilance, improved lighting, or timely intervention should similar incidents occur again, then at least something positive can come from what was otherwise a very frightening night.

I Ordered a Skirt. Lazada Sent Me Old, Dirty Washing Powder

In May 2025, I ordered a skirt from a Taobao seller through Lazada.

What I received on 10 May 2025 was not a skirt.

It was a small pack of Wumeijia washing powder.

The item itself was not opened and not used, but the plastic packaging was extremely old and dirty, clearly kept for a very long time. This was old stock, not something newly shipped, and absolutely not what I ordered.

Refund? Rejected.

I raised a refund request immediately.

This was a completely wrong item, unrelated to my order. Yet Lazada rejected the refund, even though the listing clearly stated “15 Days Free Return & Change of Mind.”

So what does that policy actually mean?

Because apparently, receiving the wrong item doesn’t qualify.

Not a Mistake — a Platform Problem

Let’s be clear:

This isn’t about whether the washing powder was opened or used.

It’s about:

Sending a completely different item

Sending old, dirty-looking stock

Then refusing a refund despite clear platform guarantees

When a platform allows this and sides with the seller, it enables scams — intentional or not.

Why I’m Letting It Go (But Warning You)

The skirt was cheap.

It’s not worth wasting more time arguing with customer service scripts and copy-paste replies.

So I’m letting it go.

But here’s my honest advice:

Do NOT buy expensive items from Lazada

Cheap items might be okay if you accept the risk

If something goes wrong, just treat it as a donation

That’s the level of buyer protection you should expect.

Final Thought

Online shopping only works when platforms enforce their own rules.

If “15 Days Free Return” doesn’t apply even when the wrong item is sent, then it’s just marketing — not protection.

Buy at your own risk.

OriGrains

My buddy received an Instagram message on a prize winning, to collect from 

Aydan.Co Pte Ltd

2 Gambas Crescent #06-16, NordCom II, Singapore 757044

Studio Hotline: 62820731

Monday- Friday 10am-6pm 

My advice is that if companies cannot afford delivery, than its best not to organize any giveaways.  Do not treat people like some kind of stupid idiot or beggar to travel so far to an inconvenient location to collect cheap weighty items.  Frankly speaking these items cannot even cover the taking leave from work, transport fee, time to travel to and fro.  Unless for people who stay or work nearby them than its worth to collect.

When posting giveaways is best that companies must state that exact collection location, days and time, so people can decide if its worth to enter them.   Please show sincere and respect. 

Or if could be the staff purposely doing this, hoping that winners will not collect so they can sell or bring home for their own use.

 

Cat House

 Beautiful Cat House spotted at Hoy Fatt Road.  After a short time, went to visit the cat.  But sadly the house was no longer there and the cat also gone.  Wonder if some evil people are hating the cats so much that they want to destroy them. 

I noticed the cats at the surrounding blocks are disappearing one by one.  The cats have been there for a very long time, they never go elsewhere.  So I find it very fishy, I hope the cat feeders and cat lovers can make your voices heard if you know there is animal abuse or these cats are adopted.  Regardless of good or bad news, please announce in social media.

Another Brainless Parent

How amazing that this father didn't come inside Daiso to shop, but to bring his children inside to race.  

On 7 Apr 2023 at 5.38pm.  A father came into Daiso Kallang Wave Mall with 2 kids, a girl and a boy.  Not for shopping but to misuse the shop as their racing track. Upon entering, he took 2 shopping baskets, one each for his kids to use as so called tool to race.  The way they behaved, I am sure this is repeated actions.  

The 2 kids position themselves like a dog.  4 limbs on the floor.  2 hands inside the basket, 2 legs on the floor.  Run as fast as they can with their 2 legs so their hands inside the basket will make it slide to the front, completing with each other in the narrow space and the boy hit the basket hard on an auntie leg making him fell to the floor.  The father was more concerned about his boy falling to the floor than he hit hard on other people legs.  

What is the Daiso staff doing, didn't do anything to stop them.  The staff on duty got to be terminated with immediate effect.  And this family of 3 has to be banned from entering Daiso.  

 

The ugly boy cried out loud, did wrong still dare to cry.   The crying one should be the auntie.  Hit auntie and never apologize.  没有家教.  Total disgusted.  

None  has issues if you want to train your dogs to race, but please do it somewhere else.  Daiso is not your racing track.

Scam or ?

Go Digital Lock

1 Tampines North Drive 3 #02-06 

BHCC SPACE 

Singapore 528499

Today I am going to talk about Facebook giveaways.  

From these giveaways, you will meet people of all sorts.  Some people are very kind and some are evil monsters doing giveaways to make your life a living hell. 

For example, my bestie has been down with fever since 30 Nov and got better on 3 Dec. So went online on Facebook, still feeling unwell and saw that won a digital lock worth $949, and immediately wrote in a private message to claim it at 2.52pm.  Messenger indicated that the message was seen but not only that they didn't reply,  at 4.23pm they deleted the winner announcement  post and reposted a new post to announce  a new winner.     

I find that some people are just too ridiculous, very difficult to deal with, no different from uncivilized barbarian.  Many are very ignorant, thinking that when they give you something means they are God and they look down on you, purposely caused nuisance to the winners. They set many ridiculous conditions, very inflexible and really can make other people's life miserable.

In general, 

1. Some staff simply has no manners to reply to the private messages. 

2. Even when you private message later than 24 hours, and the new winner is not chosen, they will forfeit your prize. 

3. Since they have not chosen a new winner, they can give it to the original winner, but they ignored the winner's private message.  Very evil.

4. When they spin for a new winner, they didn't include the original winner's name and I think this is very unfair. They destroy the participant chance to win.  Who knows the original winner's name may win again.

5. They are not sincere in giving out the prize.  If they are, they will send a private message to the winners to congratulate them.  Very unreasonable, unprofessional kind of attitude.  Don't have the basic manners and courtesy to do a simple thing of sending a reminder to inform.   

My parents has taught me to be kind to others and have manners to reply and make peace with everyone.  Guess people are brought up differently.  If I were them, I will give the prize to the original winner and not purposely ignored the original winner message and chose a new winner.  Obviously people that behave like this have very lousy personality. 

I do not feel it's worth to support ridiculous companies.  There are many competitors around with better quality and cheaper in pricing.  Do support those that are worth supporting. This type is definitely a no no.  

Many people are just too evil, but luckily there are still good people around.  I pray everyday for all the evil people out there to receive their karma, misfortunate and retribution, life after life. Best to burn in hell. 

I guess many winners met with bad people too, is only that they choose to keep quiet.  But I feel everyone should share their good and bad experiences.  Can help others to know the truth. 

Winners from their Facebook page.

Got Cheated Again at McDonalds People's Park Complex

Ordered a cup of Mcfurry at $3.30, but was given a 1/4 full cup.  Look inside, its half side filled to middle of the cup, the other side half is totally empty.

Is this the way the crew works.  $3.30 for a cup is super expensive.  And I got a 1/4 cup with a tiny bit of Oreo.   This pathetic bit of ice cream is even smaller than the amount on the cone.  I really felt the heart pain of my money being cheated. 

This is happening over and over again.  The crew just simply press a little bit of ice cream and that's it. 

Super angry about it.     

Shopee x jsgood888

Today I am going to talk about the ridiculous attitude of a local Seller in Shopee

Shop name and address

jsgood888

21 BUKIT BATOK CRESCENT WCEGA TOWER, SG

My cousin ordered 1 x collagen mask and they cancelled the order, giving the reason, Sorry one pc cannot sell, even stamp fees also not enough.

In the case,  jsgood888 should have stated the minimum order quantity.  And also why jsgood888 is selling 1 piece to other customers as seen in the Shopee customers review section?  jsgood888 is so double standard.

My cousin is really regretting for ordering this mask, must as well order 56 cents mask from China Sellers.

Pls do not support ridiculous unprofessional sellers like jsgood888, they are not worthy.  Its a waste of your money.

This type of seller should be banned from Shopee.  

Total is 56 cents

Shopee Refunded 10 cents

So where is the 42 cents voucher with minimum spend 56 cents?

Shopee always says auto refund as per buyer type of payment but there is no voucher refunded.  

Cannot be trusted, only talk, no action taken. 

https://shopee.sg/%E2%98%92%C2%A4%E2%9C%BE20g-Fanzhen-moisturizing-collagen-mask-Brighten-skin-tone-nourish-and-moisturize-skin-mask-Facial-care-skin-care-pro-i.491537248.3078198190?sp_atk=1f079e36-e615-4b34-9fe7-6cb1e0304c76&xptdk=1f079e36-e615-4b34-9fe7-6cb1e0304c76

☒¤✾20g Fanzhen moisturizing collagen mask Brighten skin tone, nourish and moisturize skin mask Facial care skin care pro

$0.56

Cat 63B Lengkok Bahru

 Everytime when I pass Blk 63B Lengkok Bahru, its happiness.

Ridiculous Service at EuropAce Changi South Street 3

EuropAce 2 in 1 12L Food Steamer EFS 2121W

  

Today, traveled a long way to an inconvenient located office at 

 Strategic Marketing (S) Pte Ltd

10 Changi South Street 3 #06-01

S 486147

10am - 5pm

Was not informed that must photo, 

Staff was not a friendly person. 

Was forced to take photo.  Must take photo, if not cannot get the prize. 

Her tone of voice is very threatening. 

They should have informed about photo taking, so winners can be prepared

Given an unacceptable product.  The box is old, full of dust , dented, side is torn apart.  To me, this is an old stock.  Probably an old, used or returned  product.  Unwanted product that cannot be sold, that's why giving it out for free.  

Asked to give a new box, but was forced to accept this set.  The staff can simply go to their store to get a new set but she refused.  Reason is obvious, to get rid of unwanted product that cannot be sold.

Or am I just the unlucky one who was forced to accept this spoiled set.  If others got new sets, than it would be so unfair to me.  This is just so double standard.  

 

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Asked the customer service, how much is courier, she said $10.  But winners need to self collect cos they want to take photos of the winners.  So inconsiderate.  You think Changi is so easy to excess?  If you are located in town area, that would be so much easier to reach.  I believe this is cheap rental for big place like this.

I checked in Qoo10, Qxpress is $1.99. The staff is so stingy about the $1.99, forcing so many winners to travel so far in the rainy season all the way there, endangering our lives, not only on the road but also the danger of getting the virus.  If you cannot afford the $1.99, winners can pay for it.  Pathetic. 

The office is so far away, the only way to travel there is by your own vehicle or taxi.  Far from Mrt and no public bus. 

They do have a service centre which is opened on Saturday, but they refused to allow winners to collect from there.  The reason given was they need to verify.  I don't see them verifying anything, the staff just asked  to sign on a form and take photo.  I think the real and only reason is they want to take photo.  

Forcing so many winners to travel so far to their office in the virus situation.  Wow, you can see how 'considerate'  and  'kind' this people can be.  

1.  Forced  and threatened winners to take photo

2.  Forced to accept an old or used product

3.  Lied about the courier charge 

What kind of staff do giveaways to get rid of their old wanted stock. Evil. Dishonest. 

Because of the staff being so unprofessional, ridiculous, I will not support their products.  I really regretted of buying their products, I will never ever buy this brand anymore. 

Ridiculous, evil,  pervert scammers are all over.  They cheat you to travel so far wasting everyone's leave, time, transport fee and forcing you to accept an ridiculous old stock.  

Will you be happy to be treated so awfully with no respect.  Winners are not some kind of stupid idiots, beggars, low class citizens or criminals to let the barbarians to mistreat so horrifically.

 

Got money to do giveaway, but no money to do delivery.  What a joke!  Hahaha.