I Ordered a Skirt. Lazada Sent Me Old, Dirty Washing Powder

In May 2025, I ordered a skirt from a Taobao seller through Lazada.

What I received on 10 May 2025 was not a skirt.

It was a small pack of Wumeijia washing powder.

The item itself was not opened and not used, but the plastic packaging was extremely old and dirty, clearly kept for a very long time. This was old stock, not something newly shipped, and absolutely not what I ordered.

Refund? Rejected.

I raised a refund request immediately.

This was a completely wrong item, unrelated to my order. Yet Lazada rejected the refund, even though the listing clearly stated “15 Days Free Return & Change of Mind.”

So what does that policy actually mean?

Because apparently, receiving the wrong item doesn’t qualify.

Not a Mistake — a Platform Problem

Let’s be clear:

This isn’t about whether the washing powder was opened or used.

It’s about:

Sending a completely different item

Sending old, dirty-looking stock

Then refusing a refund despite clear platform guarantees

When a platform allows this and sides with the seller, it enables scams — intentional or not.

Why I’m Letting It Go (But Warning You)

The skirt was cheap.

It’s not worth wasting more time arguing with customer service scripts and copy-paste replies.

So I’m letting it go.

But here’s my honest advice:

Do NOT buy expensive items from Lazada

Cheap items might be okay if you accept the risk

If something goes wrong, just treat it as a donation

That’s the level of buyer protection you should expect.

Final Thought

Online shopping only works when platforms enforce their own rules.

If “15 Days Free Return” doesn’t apply even when the wrong item is sent, then it’s just marketing — not protection.

Buy at your own risk.