Cetaphil Intensive Moisturising Cream

Cetaphil Intensive Moisturising Cream  85g

We are not at all happy about this win.  Purpose to get a tub of Cetaphil Moisturizing Cream  400g  $38.50 but was given only a small tube of Cetaphil Intensive Moisturising Cream  85g  $29.90.  

Collection is at a social media agency

Good Morning! We hope you are having a good day. Here are the collection details for you:-

Date:
22- 26 Jan 2018

Day/Time:
Monday - Friday (10am - 5PM)

Address:
Bonsey Jaden Pte Ltd
19 Carpenter Street, Level Two
Singapore 059908

Please ask for Joanne and present your NRIC upon collection. She will be expecting you.

Giving us only 5 days to collect is too short a time and going to the shop house at Carpenter Street needs to pay for the expensive ERP and parking fee. The few parking lots on the road side are never available. So small tube must as well post it over, postage only 60 cents, instead of wasting other people precious time, leave, transport money to go all the way there to collect it.

If they want to appoint agency, should employ the ones that work on Saturdays. I strongly believe agencies are servicing companies, so they should work on weekends to convenient their customers.

Cetaphil should have arranged collection at their office which is so much convenient, no ERP and parking is available and cheaper nearby.

Galderma Singapore Pte Ltd
1 Kim Seng Promenade
Great World City West Tower #14-10
Singapore 237994

Anyway, I am super unhappy to meet this kind of dishonest company / staff, stated to giveaway a much bigger tub of 400g  but ended up giving away only a 85g.  Their reason is the tub is out of stock.  How can that be.  I went to check, they are selling all over Guardian and Watsons.  The 2 products have such an obvious big difference in the content and price.  If they want to change, should have given at least 4 tubes 85g to make it close to 400g.   The person who made this change is truly a big cheater that can't be trusted at all.  I will never support any of their products, will never spend a single cent to buy them.  So despicable.  Its so disappointing. 

From Cetaphil Singapore